Refund policy
Return
Whether you've simply changed your mind or need to return an item for another reason, you may return your item within 30 days of purchase. Items must be unused, in original condition, with all tags attached. Custom or personalized items and gift cards are non-returnable.
To initiate a return, contact us at livewoodcraftsp@gmail.com or call +1 267-941-1000 with your order number and reason for return. We will provide a prepaid return label for you to download and print. For defective, damaged, or incorrect items, we cover the full cost of return shipping. For change-of-mind returns and other non-defect returns, the cost of the prepaid label will be deducted from your refund. No restocking fee applies to any return.
If your order is damaged in transit or you receive the wrong item, contact us immediately at livewoodcraftsp@gmail.com or +1 267-941-1000 and we will make it right at no cost to you. If your order hasn't arrived within 30 days of receiving your shipping confirmation, contact us and we will investigate and resolve it at no cost to you.
If you need to cancel your order, contact us within 24 hours of placing your order at livewoodcraftsp@gmail.com or +1 267-941-1000. After this 24-hour window, your order may have already entered production or been prepared for shipment and we will no longer be able to process the cancellation — you may return the item once received under the policy above.
**Exchanges**
Exchanges are accepted for incorrect, damaged, or not-as-described items, and for size or color changes (excluding sale and custom items). Contact us at livewoodcraftsp@gmail.com or +1 267-941-1000 to request a prepaid return label. Once we receive and inspect the returned item, we will send your replacement.
**Refunds**
Once approved, refunds are processed to your original payment method within 2 business days of us receiving your return. It may take up to 7 business days for the refund to appear in your account. Partial refunds may apply for used items or items not in original condition.
Contact US
Support Hours: Monday to Friday, 6:00 AM to 11:00 PM (EST)
Company Name: TIMBERECHO LLC
Company No: 98-1935072
US Customer Support: +1 267-941-1000
Email: livewoodcraftsp@gmail.com
Registered Office: 1001 S Main St STE 600, Kalispell, MT 59901, United States