Shipping policy

**Free Shipping**

We provide free shipping for all orders within the United States. There is no minimum purchase required to enjoy this service.

**Order Processing Time**

Processing Duration: Orders are typically processed within 7-10 business days (excluding weekends and holidays).
Cut-off Time: Orders placed after 12:00 PM will be processed on the next business day.

**Shipping Time**

After processing, shipping within the United States typically takes 3-7 business days. Total delivery time is approximately 10-17 business days from order date.

**Shipping Methods**

We partner with reputable carriers such as USPS, FedEx and UPS to ensure your order arrives safely and promptly.

**Tracking Your Order**

You will receive a tracking number via email within 1-2 business days after shipping. Use this number to track your order on our website or the courier's site.

**Address or Product Changes**

Requests to change the shipping address or products must be made within 24 hours of placing the order. Please note that processing time may be extended by 1-2 business days if changes are made.

**Issues with Tracking Number**

Tracking numbers may take 1-2 days to update. If the tracking number does not work within 3 business days of receipt, please contact us for assistance.

**Missing Items**

If any items are missing from your package, report this to our customer service team within 48 hours of receiving your package for a prompt resolution.

**Late Deliveries**

If your delivery is delayed beyond the estimated time, please contact us within 2 business days for assistance.

Support Hours: Monday to Friday, 6:00 AM to 11:00 PM (EST)

Company Name: TIMBERECHO LLC

Company No: 98-1935072

US Customer Support: +1 267-941-1000

Email: livewoodcraftsp@gmail.com

Registered Office: 1001 S Main St STE 600, Kalispell, MT 59901, United States